Parallel Triage

Address The Most Critical Issues First While Triaging Multiple Injuries
(US Patent No. 7,716,070)
This process allows simultaneous triage of multiple injuries and ensures the most urgent conditions are given priority across all injuries, before non-urgent questions are addressed. This method also allows new algorithms to be introduced after triage is underway, if new symptoms are uncovered. It also reduces duplicative questions from multiple algorithms, and ensures no “gaps” in questions between algorithms.

Adaptive Triage

Improving Outcomes Based On Ongoing Triage Results
(US Patent No. 7,668,733)
This is a continuous improvement process, incorporating feedback from our software, nurses, clients, and injured employees to modify our algorithms. Data inputs range from broad metrics to very detailed information such as identifying which questions lead to referrals, when nurse overrides occur, when employees disagree with triage recommendations, etc.

Standardized Triage Algorithms

Method For Developing New Algorithms & For Updating Existing Algorithms
(US Patent No. 7,720,692)
This method for developing new algorithms and modifying existing algorithms that ensures compatibility with the triage software and workflow. We continuously review, develop, and modify algorithms and this method serves as a “rule set” to ensure all upgrades integrate smoothly into our triage systems.

Quantification Tools

Standardization Of Injury Definitions & System Inputs
(US Patent No. 8,346,5737)
This is a method of quantifying subjective information, such as describing pain and other symptoms, which are integral to making accurate triage assessments. These tools ensure the same definitions are used across all our triage nurses, and that responses from individual callers are evaluated in the same way when entered into our triage algorithms. These quantification tools ensure consistent results over time and between nurses, and ensure that all algorithms are applied properly to each injured employee.